QUICK SUMMARY
Mayor Michelle Wu signed the Technology Modernization Executive Order to streamline Boston's permitting process, aiming to enhance coordination among city departments. This initiative will simplify interactions for residents and businesses, making it easier to navigate city services. The city processes over 100,000 permit applications annually, with improvements already resulting in a 75% increase in online payments.
Mayor Michelle Wu signed the Technology Modernization Executive Order, targeting Boston's permitting processes to improve efficiency and coordination among city departments. The city handles more than 100,000 permit applications annually, with efforts to simplify the experience for both residents and businesses. Recent feedback indicated significant areas for improvement, leading to a 75% rise in online payments and more straightforward inspection requests. Santiago Garcés, Chief Information Officer, emphasized the potential for government services to be "frictionless and helpful." The City aims to create a permitting system where residents do not need to repeat information across departments and can receive real-time status updates. Improvements are already underway, including zoning amendments to expedite project approvals. By focusing on these enhancements, Boston seeks to ensure that its permitting experience is user-friendly and efficient. The initiative reflects the city's commitment to supporting affordable housing and vibrant community development.